Thank you for shopping with Elegance Boutique LLC! We strive to offer you stylish, high-quality clothing and accessories with an excellent shopping experience. If for any reason you are not fully satisfied with your purchase, we provide a clear and fair return and exchange policy. Please read the details below carefully.
Return Policy
- Return Window: Returns can be requested within 30 days after you receive your order.
- Condition: Items must be unworn, unwashed, and in original condition with all tags and packaging intact. For hygiene and quality reasons, some items such as jewelry and accessories cannot be returned if worn or damaged.
- How to Request: Contact our customer service by email with your order number, purchase date, and reason for return. We will respond within 48 hours to assist you.
Exchange Policy
- Exchange Period: Exchanges are accepted within 30 days of delivery.
- Condition: Items must meet the same conditions as returns (unworn, original tags, and packaging).
- How to Request: Email our customer support with your exchange request. We’ll reply within 48 hours with next steps.
Return Shipping
- Shipping Costs: Unless the product is defective or incorrect, customers are responsible for return shipping costs. We recommend using a tracked shipping service for safe returns.
- Refund Process: After receiving and inspecting the returned items, we will process your refund within 3-5 business days back to your original payment method.
Non-Returnable Items
- Customized or personalized products.
- Opened or worn jewelry, accessories, or intimate apparel due to hygiene reasons.
Additional Information
- Always include proof of purchase (order confirmation) when returning items to speed up the process.
- We reserve the right to update our return and exchange policies at any time. New orders will be subject to the latest terms.
Thank you for your understanding and support. We look forward to serving you and making your shopping experience enjoyable!